Afterpay and ZipPay Click and Collect Orders are unable to be accessed for cancellation once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed.
Zip Click and Collect Orders:
When you visit your nominated store for collection. Please speak to the staff at your local store and they will be able to help with exchange or refund of your Zip item.
Online Delivery: Please contact or email customer service below and have your order number ready and we can assist with cancelling your online delivery order if it hasn’t left our warehouse.
Afterpay Click and Collect Orders
Please contact customer service to organize a free return label back to head office, once item has been picked up from store.
Online Delivery: Please contact or email customer service below and have your order number ready and we can assist with cancelling your online delivery order if it hasn’t left our warehouse.
Please note: the item will need to be in the same condition that it was picked up. Standard Returns Policy Applies. Returns and exchanges are subject to our returns policy Here