During the Christmas Shopping and gifting period, we’ve extended our change of mind returns policy to 12 January 2026 for all purchases.
So if that gift doesn’t quite hit the mark, you have plenty of time to exchange or refund.
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below merchandise.
- Gift Cards, iTunes music cards or any other digital products
- Software where packed-in downloadable content (eg. bonus in-game content or other downloadable extras) has been used or is missing
- Console hardware, PC Hardware, headsets, accessories, chairs, desks, furniture, or any other product that has been opened, used, worn, damaged, or is in any way unable to be resold as is
- All products fulfilled by our Trusted Partners
- 3 or 12 month EB World PLUS membership
Click Here to see full Terms and Conditions